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Legal

Privacy Policy

Effective Date: July 6, 2026

Jump to a section
  1. Information We Collect
  2. How We Use Your Information
  3. Cookies
  4. Sharing Your Information
  5. Data Security
  6. Data Retention
  7. Photography and Videography
  8. Third-Party Links
  9. Children's Privacy
  10. Your Rights
  11. Changes to This Privacy Policy
  12. Contact Us

On This Page

  1. Information We Collect
  2. How We Use Your Information
  3. Cookies
  4. Sharing Your Information
  5. Data Security
  6. Data Retention
  7. Photography and Videography
  8. Third-Party Links
  9. Children's Privacy
  10. Your Rights
  11. Changes to This Privacy Policy
  12. Contact Us

At ELT5 Media, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our photography, videography, live streaming, drone aerial coverage, corporate production, and related media services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

01 Information We Collect

We may collect the following information when you interact with us:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Company or organization name (where applicable)
  • Event or project details
  • Billing information
  • Any information you voluntarily provide through contact forms, emails, or phone calls

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Website usage statistics

This information helps us improve the performance and security of our website.

02 How We Use Your Information

We use your information to:

  • Respond to your inquiries
  • Prepare quotations
  • Process bookings
  • Deliver our services
  • Communicate project updates
  • Issue invoices and receive payments
  • Improve our website and customer experience
  • Meet legal and regulatory obligations
  • Send marketing communications where you have chosen to receive them

03 Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

04 Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with:

  • Trusted service providers that support our business operations
  • Payment processing providers
  • Cloud storage or website hosting providers
  • Professional advisers
  • Government authorities when required by law

All third parties are expected to protect your information appropriately.

05 Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

06 Data Retention

We retain personal information only for as long as necessary to:

  • Deliver our services
  • Maintain business records
  • Resolve disputes
  • Comply with legal, tax, or accounting obligations

When information is no longer required, we will securely delete or anonymize it where appropriate.

07 Photography and Videography

As part of our services, we may capture photographs, videos, and audio recordings during events or projects.

Unless otherwise agreed in writing, selected content may be used in our portfolio, website, social media pages, promotional materials, or marketing campaigns.

If you do not wish your images or videos to be used for promotional purposes, please notify us in writing before or during your booking.

08 Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

09 Children's Privacy

Our website is not intended for children under the age required by applicable law to provide their own consent.

We do not knowingly collect personal information directly from children without appropriate authorization where required.

10 Your Rights

Depending on the laws that apply to you, you may have rights to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where applicable.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a portable format, where applicable.

We will respond to legitimate requests in accordance with applicable law.

11 Changes to This Privacy Policy

ELT5 Media may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact ELT5 Media using the contact information provided on our website.

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

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  • Phone: +254 711 440231
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